Terms and Conditions

Welcome to Lumelair! These Terms & Conditions govern your use of our website, www.lumelair.store, and the purchase of our products. By accessing our website or placing an order, you agree to be bound by these terms. We aim to provide a seamless and transparent experience, and we encourage you to read these terms carefully. If you have any questions, our team is here to assist.

1. Use of Our Website

  • Eligibility: You must be at least 13 years old to use our website or place an order. By using our site, you confirm that you meet this requirement.
  • Permitted Use: Our website is intended for personal, non-commercial use. You may not use our site for any unlawful purpose, to reproduce or distribute our content without permission, or to interfere with its functionality.
  • Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Please notify us immediately of any unauthorized use.

2. Orders and Product Information

  • Order Acceptance: All orders are subject to acceptance by Lumelair. We reserve the right to refuse or cancel an order for reasons such as product unavailability, pricing errors, or suspected fraud. If an order is canceled, we will notify you and issue a refund if applicable.
  • Product Descriptions: We strive to ensure that all product descriptions, images, and prices on our website are accurate. However, errors may occur, and we reserve the right to correct any inaccuracies. Product colors and appearances may vary slightly due to lighting or device settings.
  • Pricing: All prices are listed in U.S. dollars and include applicable taxes unless otherwise stated. We reserve the right to adjust prices at any time without prior notice, but this will not affect orders already confirmed.

3. Payments

  • Payment Methods: We accept payments through secure third-party processors, including credit/debit cards and other methods displayed at checkout. You agree to provide accurate payment information.
  • Payment Processing: Payments are processed at the time of order placement. If we are unable to process your payment, we will notify you, and your order may be delayed or canceled.
  • Refunds: Refunds, if applicable, will be processed to the original payment method within 7-10 business days, subject to our Return Policy (see Section 5).

4. Shipping and Delivery

Our shipping process is outlined in detail in our Shipping Policy. In summary:

  • We offer free shipping on all orders within the United States.
  • Orders are processed within 1-2 business days and delivered within 3-7 business days.
  • We are not responsible for delays due to incorrect addresses, carrier issues, or unforeseen circumstances.

5. Returns and Refunds

  • Return Eligibility: We accept returns for most products within 30 days of delivery, provided they are unused, in their original packaging, and in the same condition as received. Some items, such as personalized or clearance products, may not be eligible for return.
  • Return Process: To initiate a return, contact our support team at support@lumelair.store within 30 days of delivery. We will provide instructions and, if approved, a return shipping label. Customers may be responsible for return shipping costs unless the item is defective or incorrect.
  • Refunds: Refunds for eligible returns will be processed within 7-10 business days of receiving the returned item. Refunds will be issued to the original payment method.
  • Damaged or Defective Items: If an item arrives damaged or defective, please contact us within 7 days of delivery. We will work with you to provide a replacement or refund.

6. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of Lumelair or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission.

7. Limitation of Liability

  • Disclaimer: Our products and website are provided “as is” without warranties of any kind, express or implied, including warranties of merchantability or fitness for a particular purpose, except as required by law.
  • Liability: To the fullest extent permitted by law, Lumelair shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products, including but not limited to loss of profits or data.
  • Force Majeure: We are not liable for delays or failures to perform due to circumstances beyond our control, such as natural disasters, strikes, or carrier disruptions.

8. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection, use, and sharing of your information as outlined therein.

9. Governing Law

These Terms & Conditions are governed by the laws of the State of Colorado, United States, without regard to its conflict of law principles. Any disputes arising from these terms will be resolved in the state or federal courts located in Denver, Colorado.

10. Changes to These Terms

We may update these Terms & Conditions periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page, and the “Last Updated” date will be revised. Continued use of our website after changes constitutes acceptance of the updated terms.

11. Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, our products, or your order, our team is here to assist.

Address: 1852 S Decatur St, Denver, CO 80219, US
Phone: +1 (408) 516-9277
Email: support@lumelair.store

Thank you for choosing Lumelair! We are committed to providing you with exceptional products and a trustworthy shopping experience.