Privacy Policy
At LumeLair, we are committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your information when you visit our website, place an order, or interact with our services. By using our site, you agree to the terms outlined below, which comply with applicable U.S. data protection laws.
1. Information We Collect
We collect both personal and non-personal information to deliver a smooth and personalized shopping experience. This includes your name, email address, phone number, billing and shipping addresses, payment details, and any data you share when contacting us or creating an account. Additionally, we collect device and browser information, IP address, pages visited, and interaction behavior through cookies and analytics tools. Information may also be collected through third-party platforms if you interact with us via social media or advertising channels.
2. How We Use Your Information
Your information is used to process and fulfill your orders, communicate order updates, and provide customer support. It also helps us personalize your experience, recommend relevant products, and send promotional content when you have opted in. We use analytics to improve our website’s performance and to better understand user behavior. In certain cases, we use this information to prevent fraud, ensure website security, and comply with legal obligations.
3. How We Share Your Information
We do not sell or rent your personal data. Your information may be shared with trusted third-party service providers such as payment processors, shipping carriers, and analytics platforms strictly to perform services on our behalf. If required by law, we may disclose your information in response to legal requests or for the protection of our rights. In the event of a business transition such as a merger or acquisition, your information may be transferred to the new entity.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to remember your preferences, improve site functionality, and deliver personalized content. Cookies also help track site usage and performance metrics. You may manage or disable cookies through your browser settings; however, doing so may impact your browsing experience.
5. Data Security
We implement a variety of security measures to protect your personal data. This includes SSL encryption during transmission, secure processing through PCI-compliant payment gateways, and restricted access to customer data. While we take every reasonable precaution, no method of online transmission is completely secure. If you suspect your data has been compromised, please contact us immediately at support@lumelair.store.
6. Your Rights and Choices
You have the right to access the personal data we hold about you, request corrections, or ask for your data to be deleted, where legally permissible. You may also opt out of marketing communications at any time by clicking the unsubscribe link in our emails. If you wish to disable cookies or adjust your preferences, you may do so in your browser settings or using our website's cookie tools.
7. Data Retention
We retain your data only as long as necessary to fulfill your orders, provide support, and comply with legal obligations. Order data may be retained for up to seven years for tax and accounting compliance. Account data is stored until you request deletion or it becomes inactive for two years. Analytics data is kept for up to twelve months unless you choose to opt out.
8. Third-Party Links
Our website may contain links to third-party websites such as payment platforms or social media. We are not responsible for the content or privacy practices of those websites. We encourage you to read their privacy policies before providing them with any personal information.
9. Children’s Privacy
Our services are not directed toward children under the age of thirteen, and we do not knowingly collect information from anyone under this age. If we become aware that we have collected data from a child under thirteen, we will delete it promptly. Please contact us if you believe this has occurred.
10. International Users
LumeLair is based in the United States. By using our services, you consent to the transfer and processing of your personal information in the U.S., where data protection laws may differ from those in your country of residence.
11. Updates to This Policy
We may occasionally update this Privacy Policy to reflect changes in legal requirements or our data practices. When changes are made, we will post the updated policy on our website with the revised date. Continued use of our site indicates your acceptance of any changes.
12. Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, we invite you to contact us. Our team is here to help and ensure your trust in LumeLair remains strong.
LumeLair Customer Support
Address: 1852 S Decatur St, Denver, CO 80219, USA
Phone: +1 (408) 516-9277
Email: support@lumelair.store
Thank you for choosing LumeLair. We value your privacy and are dedicated to protecting it with care and transparency.