Shipping Policy

At Lumelair, we are dedicated to delivering our unique products to your doorstep with care and efficiency across the United States. Our shipping policy is crafted to ensure a transparent and hassle-free experience, guaranteeing that your order arrives promptly and in excellent condition. Below is a comprehensive overview of our shipping process, including costs, delivery times, and handling procedures.

Shipping Costs

We are pleased to offer free shipping on all orders, with no minimum purchase required. This applies to all Lumelair products, allowing you to enjoy our carefully curated items without incurring additional shipping fees.

Shipping Destinations

We currently ship to all regions within the United States, including all 50 states, Washington, D.C., and U.S. territories. At this time, we do not offer international shipping, but we are exploring options to expand our reach in the future.

Delivery Timeframe

Our total delivery timeframe is 3 to 7 business days from the date your order is placed, encompassing both handling and transit times, as detailed below:

  1. Handling Time: Orders are carefully processed and prepared for shipment within 1 to 2 business days. Each item is thoroughly inspected and securely packaged to ensure it arrives in perfect condition, reflecting Lumelair’s commitment to quality.
  2. Transit Time: Once shipped, your order typically takes 2 to 5 business days to reach you, depending on your location within the United States and the shipping carrier’s schedule.

Please note that business days are Monday through Friday, excluding federal holidays. Orders placed after 2:00 PM PST may begin processing the following business day.

Total Processing and Delivery

You can expect your order to arrive within 3 to 7 business days from the time of purchase. For example:

  1. An order placed on Monday before 2:00 PM PST will typically be processed by Tuesday or Wednesday and delivered between Wednesday and the following Monday.
  2. Delivery times may vary slightly due to factors such as weather, carrier delays, or high order volumes during peak seasons.

Order Tracking

Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package’s progress. We partner with trusted shipping carriers to ensure your Lumelair products are delivered safely and on time.

Important Notes

  1. Address Accuracy: Please ensure your shipping address is complete and accurate when placing your order. Lumelair is not responsible for delays or non-delivery due to incorrect or incomplete addresses.
  2. Holidays and Peak Seasons: During major holidays or peak shopping periods, such as Thanksgiving or the winter holidays, handling and transit times may be slightly extended due to increased demand. We recommend placing orders early to avoid potential delays.
  3. Lost or Damaged Packages: In the rare event that your package is lost or arrives damaged, please contact our customer support team within 7 days of the expected delivery date. We will work diligently with you and the carrier to resolve the issue promptly.
  4. No P.O. Boxes: At this time, we do not ship to P.O. Boxes, as our carriers require a physical address for delivery of our products.

Contact Us

We’re here to help! Whether you have questions about your order, need assistance with tracking, or want to learn more about Lumelair’s unique offerings, our team is ready to assist.

Address: 1852 S Decatur St, Denver, CO 80219, US
Phone: +1 (408) 516-9277
Email: support@lumelair.store

Reach out to us anytime, and thank you for choosing Lumelair for your shopping needs!