Our products, such as the Handmade Reversible End Grain Walnut Chopping Block, Denique Natural Travertine Tray, and Wooden Rustic American Flag with Gun Rack, are handcrafted with premium, sustainably sourced materials like Black Walnut wood and natural travertine. Each item is meticulously crafted in the USA by skilled artisans, ensuring exceptional quality and one-of-a-kind designs. Features like laser-cut stars, deep juice grooves, and non-slip feet reflect our commitment to blending functionality with timeless beauty.

We offer free shipping on all orders within the United States, with no minimum purchase required. Orders are typically processed within 1-2 business days and delivered within 3-7 business days from the date of purchase, depending on your location and carrier schedules. For detailed information, please refer to our Shipping Policy. Note that we currently ship only within the USA, including all 50 states, Washington, D.C., and U.S. territories

We accept returns for most products within 30 days of delivery, provided they are unused, in their original packaging, and in the same condition as received. To initiate a return, contact us at support@lumelair.store with your order number. If approved, we’ll provide a return shipping label, though customers may be responsible for return shipping costs unless the item is defective or incorrect. Refunds are processed within 7-10 business days to the original payment method. For more details, see our Terms & Conditions.

Yes, all Lumelair products are crafted with safety and sustainability in mind. Our wooden products, like the chopping block and flag, are made from sustainably sourced Black Walnut wood and are free of harmful chemicals such as BPA, phthalates, and formaldehyde. The Denique Travertine Tray uses natural stone, ensuring durability and eco-friendliness. We also use recyclable packaging to minimize environmental impact.

• Wooden Chopping Block: Hand-wash with mild soap and warm water, then dry thoroughly. Avoid dishwashers or soaking. Apply food-safe mineral oil periodically to maintain the wood’s finish.
• Travertine Tray: Wipe with a damp cloth and mild soap, then dry with a soft towel. Avoid abrasive cleaners and apply a stone-safe sealant occasionally.
• Wooden Flag: Dust with a soft, dry cloth and avoid prolonged exposure to direct sunlight to preserve the stain. Detailed care instructions are provided with each product.

Yes! Once your order is shipped, you’ll receive a confirmation email with a tracking number and a link to monitor your package’s progress. We partner with reliable carriers to ensure safe and timely delivery. If you encounter any issues with tracking, contact us at support@lumelair.store, and we’ll assist you promptly.

Track Your Order

We’re here to help with any questions about our products, orders, or policies. You can reach our customer support team through the following channels:

• Address: 1852 S Decatur St, Denver, CO 80219, US
• Phone: +1 (408) 516-9277
• Email: support@lumelair.store Our team is available Monday through Friday, 9:00 AM to 5:00 PM PST, and we aim to respond within 1-2 business days. Thank you for choosing Lumelair, and we look forward to assisting you!